Frequently Asked Questions
Everything you need to know about shopping with Gund.
What is the standard shipping timeframe for Gund orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for those who need their fashion pieces sooner.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email containing a unique tracking link. You can also track your package directly through the 'Order History' section of your Gund account.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I ensure I am choosing the right size?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Which payment methods do you accept?
Gund accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for a flexible shopping experience.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics meet high environmental standards and that our production processes remain transparent.